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Common FAQs

1. Note the number of devices on which the issue is faced
2. Check if the connection drop is only wireless or wired as well
3. Check if there is any change in the LED status during the drop
4. Confirm whether the issue is from the ISP end or through the router
5. If issue is through the router, do a reset and reconfiguration as per basic connectivity
6. Monitor the connection until next drop is faced
7. Monitor connection through the ISP during the drop from the router
8. Try locking WAN link speed
9. Try assigning DNS manually
10. Test for physical connections
11. Upgrade the firmware if not latest
12. Test the ISP line with a test modem
13. If Test modem works fine and issue persists with only Digisol router, RMA the product

Solution:
Kindly do the following steps:-
1. Open the configuration page by typing 192.168.1.1 in the address bar of the internet explorer
and press enter. Type admin as the username and password.
Click on Network >> WAN >> ADSL settings.
1. Keep the option “G.dmt enabled” checked and uncheck the rest.
2. Click on apply.
3. Reboot the router and check if the DSL gets stable
4. If Link is still blinking then continue with the steps below:
Click on Network >> WAN >> ADSL settings.
1. Keep the option “G.lite enabled” checked and uncheck the rest.
2. Click on apply.
3. If Link is stable > Check internet LED to be Green
4. If Link is still blinking, try to by-pass the ADSL splitter
5. If link is still blinking, get the line tested from your ISP with a test modem

Solution:
You can submit your old Digisol products in e-waste at all our service center locations.
Please visit https://www.digisol.com/e-waste-management/

Solution:
1. Hardware version will be mentioned on the sticker under the device or on the box of the device
2. To check the current firmware version, open the device web-based configuration page
3. Check for device Info/ Status
4. Note the Built date or software version mentioned

Solution:
1. Open the configuration page of the device by typing the default IP (default IP and login credentials will
be found on the device label) in a web browser and enter the username and password as mentioned on
the label of the device
2. Click on Network > LAN
3. Change the IP Address as per your network requirements and Apply Changes

Solution:
1. Confirm if ISP credentials are entered is in correct format
(username /password or the IP addresses)
2. Configure the router in appropriate mode
3. Reset and reconfigure the router
4. Check if MAC address needs to be cloned
5. Test if another router works find on the line
6. If the other router works fine, check feasibility on upgrading the firmware on Digisol Router
7. If issue persists drop in a mail at helpdesk@digisol.com or dial 1800-209-3444 and speak to a live
technician

Solution: –
1. Verify if the power LED is glowing or no
2. Check if the power adapter is secure on the power port
3. Check if the Power Button is turned On
4. Check if the device is connected to a UPS or a direct power socket
5. By pass the UPS and try connecting to a direct power socket
6. Try connecting to a different power socket
7. In case another power adapter is available of same ratings(volts, Amps), try to power ON the device
8. In case the device uses a power cable, try using a working cable.
9. If issue persists, visit the nearest service center at : https://www.digisol.com/service-centers/

Solution:
1. Assign IP address on the LAN card in the range of the router in case the DHCP is disabled
2. It is required that there is an active DHCP server in the network as DHCP server gets disabled or needs to be
disabled in Repeater mode
3. Set the mode to repeater
4. Scan for the wireless network of the available router / access point whose signals are to be repeated
5. Connect to the available network, note down the channel number and the encryption on the main router
6. Configure the same channel number and encryption settings on the repeater
7. Change the IP address of the Repeater in the range of the main router
8. Disable DHCP server on the repeater
9. Reboot both the devices and place the repeater where you will get a minimum of 50% signal strength from
that main router

Solution:
1. Locate a small hole or a reset button on the device
2. Keep the device powered On and use a metal pin to press the reset button for around 10-25 seconds
3. Notice the change in the LED indications
4. Device will reboot and the LEDs will get stable again
5. Once the LEDs are stable again, access the device with default configuration

Solution:
1. These steps will be true for either 3G adapter or wireless micro-USB adapters
2. Check the Operating System compatibility
3. Note the LED status whether the hardware is detected on the PC
4. Check the notification area on a windows PC for any errors or warnings
5. Check Device Manager to see if the USB driver / network adapter drivers are installed properly
6. If yellow exclamation mark noticed on the network adapter driver then try installing the drivers provided
with the device or else manually updating them from Digisol website
7. Disable anti-virus and firewall or windows defender on the system

Solution:
1. Check if the cable in the WAN port is connected securely
2. Connect the PC to WAN port instead of LAN port on the router and note if the WAN LED is ON or OFF)
3. If the WAN LED now turns On, then configure the router for internet and check
4. Try different WAN Link speeds
5. If the WAN LED is still Off, then try connecting one end of the cable to LAN and other end to the WAN port
of the router (WAN: ON/OFF)
6. Connect ISP cable to the PC and on the LAN port of the router (Confirm if working)
7. Hard reset the router
8. Upgrade the firmware on the router
9. Reset the router after firmware and verify the LED status with the above steps
10. If all the steps fail, then take the device to the nearest service center
11. Link to the service center – https://www.digisol.com/service-centers/

Solution:
1. Product warranty will depend on the product model number, hardware version. The warranty period starts
from the day the product is billed to the end-customer. Check the warranty label on the product. The labels
would indicate any of the below warranty status:
2.
a. Lifetime warranty : 5 years from the date of purchase.
b. Limited Lifetime warranty: 3 years from the date of purchase.
c. Standard warranty: 1 year from the date of purchase.
For more details visit : https://www.digisol.com/warranty-doc-policy/
Preserve the copy of the invoice as a proof of purchase.

Solution:
1. Check if the WLAN LED is turned ON on the router
2. Press the WLAN button to turn ON wireless if LED is OFF
3. Connect the router wired to the PC
4. Check if the WLAN function is enabled/disabled on the router’s configuration page > under wireless settings
5. Enable WLAN if it is disabled
6. Confirm the no of devices on which it is not visible
7. Try changing the wireless channel number to 1, 9 or 11
8. Try changing the wireless encryption to Open or WPA2-AES and check
9. Hard reset the router and reconfigure
10. Check if the router is with the latest Firmware
11. If issue persists, drop in the product at the nearest service center

Solution:
1. Open the router configuration page on any web-browser
2. Go to Admin / Management > Change the password
3. Select the admin account under Account Table
4. Admin account details will be populated above
5. Enter old password, new password and click Modify
6. Click on Apply

Solution:
1. Strictly recommended to connect the router wired to the PC
2. Open a web browser such as Internet Explorer or Mozilla Firefox and enter the IP address of your router
((default IP and login credentials will be found on the device label)).
3. Enter the username (admin) and password admin (or as mentioned on the device label) and click login
4. Click on the Maintenance Tab
5. Click on Firmware Upgrade
6. Click on browse and select the appropriate firmware file on your local system
7. Click on the “Update Firmware / Upload”
8. Wait patiently till the procedure is complete and the device reboots
9. Check the Status > firmware version to confirm if the upgrade is successfully completed.
Note: Do not turn off your device or press the Reset button when the firmware upgrade procedure is in progress.

Solution:
1. Verify if the power LED is glowing or no
2. Check if the power adapter is secure on the power port
3. Check if the Power Button is turned On
4. Check if the device is connected to a UPS or a direct power socket
5. By pass the UPS and try connecting to a direct power socket
6. Try connecting to a different power socket
7. In case another power adapter is available of same ratings(volts, Amps), try to power ON the device
8. In case the device uses a power cable, try using a working cable.
9. If issue persists, visit the nearest service center at : https://www.digisol.com/service-centers/

Solution:
1. Verify the LED status according to the model number, firmware version (eg: DG-BR4015N / DG-BG4100NU
(A1) and DG-BG4300NU (B2) with EWAN firmware (with built date : 6th April 2015) has Power LED Red
always and is normal)
2. If other LEDs power On normally, then go ahead with configuring the device
3. If only the Power LED is Red and all other LEDs are Off then try to hard reset the router and check
4. Check if the device is connected to a UPS or a direct power socket
5. Bypass the UPS and try connecting to a direct power socket
6. Try connecting to a different power socket
7. In case another power adapter is available of same ratings then try to power ON the device
8. In case the device uses a power cable, try powering On the device with a working power cable
9. If the issue persists and you are unable to access the router, then visit the nearest service center – Go to
https://www.digisol.com/service-centers/

Solution:
1. Product Registration Visit :  Click Here
2. You will be redirected to an external link for product registration
3. Enter the details asked in the form and submit

Solution:
1. There could be a number of reasons for internet speed drop. To identify the exact issue please try the
following:
2. Check internet speed received using tools like ww.speedtest.net
3. Check the difference of speed received through the router with regards to the ISP plan
4. Check whether the issue is noticed on single or multiple devices
5. Check if the speed drops only on wired clients or wireless clients as well
6. Test and note the internet speed on wired as well as wireless clients
7. Check if the internet connection is stable from the ISP end
8. If observed only on wired clients, try different or shorter lan cable
9. If observed only on wireless clients then check for any wireless interference near the router
10. Try to reset and reconfigure the device
If issue persists, please speak to a live technician on 1800-209-3444.

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