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DTAC

Who We are?

DIGICARE is a service division of Smartlink Holdings Ltd. India's leading networking company established in 1993

DIGICARE has most efficient, skilled professionals with state of service infrastructure

We aim to offer first-rate integrated service and support, which consists of RMA centres, DIGICARE Technical Assistance Centre (DTAC) and Direct Service Department (DSD)

It has 3 DIRECT RMA / SERVICE CENTRES (Goa, Bangalore & Kolkata) and 46 Service Partners across the country

Our Parent Company - Smartlink

  • Founded by an Indian IT networking industry veteran with 5 decades of experience- Mr. K. R. Naik, Smartlink Holdings Ltd. Is India’s leading networking company

  • Pioneer in the field of IT networking, Smartlink has a rich history of making many product brands reach the desired heights in the Indian and international markets

  • Established in the year 1993 to prop the Indian market in the field of Network Infrastructure

Smartlink’s operations are split into 3 wholly owned subsidiaries

Our Services

PAN India Reach

RMA and Repair Support

Capability to repair upto BGA Level

Quality processes

Remote Tech Support – Inbound & Outbound

Refurbishing & Remanufacturing

Reverse Logistics & Re-Export

END TO END CUSTOMER MANAGEMENT CYCLE

Call Center

Service Center

Return Material Authorization (RMA) & Warehousing Supply Chain

Repair Center

CALL CENTER OPERATIONS

CALL CENTER WORKFLOW

SERVICE CENTER OPERATIONS

Service Desk

  • Virtual IT Helpdesk
  • Virtual Call Reception
  • Virtual Secretary
  • Asset Management
  • Warranty Support
  • RMA Co-ordination

Courier Setup

  • Reverse Pick-up through Courier
  • Till now delivered 17000+ pin codes
  • 4 National & 12 Local couriers are used

Chat | Mail

  • Virtual IT Helpdesk
  • Virtual Call Reception
  • Virtual Secretary
  • Asset Management
  • Warranty Support
  • RMA Co-ordination

63 Service Centers

6 Regional Managers

Upfront Validation

RMA SERVICES PORTFOLIO

  • 63 Service centres covering 56 cities across India
  • 6 Regional Managers to Govern 63 centres
  • All service centres are equipped with Screening capability
  • Daily Scheduled pickups and Deliveries are set
  • Once in every 6 months refresher training is provided to all 63 centres
  • Inhouse software team for development & maintenance
  • Using multi module Software (Material Management, Stock Reconciliation, RMA Management, Repair, Finance, Discrepancy Management & CRM)

RMA PROCESS

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Made In India - Routers - Digisol Systems Limited