DTAC

Who We are?

DIGICARE is a service division of Smartlink Holdings Ltd. India's leading networking company established in 1993

DIGICARE has most efficient, skilled professionals with state of service infrastructure

We aim to offer first-rate integrated service and support, which consists of RMA centres, DIGICARE Technical Assistance Centre (DTAC) and Direct Service Department (DSD)

It has 3 DIRECT RMA / SERVICE CENTRES (Goa, Bangalore & Kolkata) and 46 Service Partners across the country

Our Parent Company - Smartlink

Founded by an Indian IT networking industry veteran with 5 decades of experience- Mr. K. R. Naik, Smartlink Holdings Ltd. Is India’s leading networking company
Pioneer in the field of IT networking, Smartlink has a rich history of making many product brands reach the desired heights in the Indian and international markets
Established in the year 1993 to prop the Indian market in the field of Network Infrastructure

Smartlink’s operations are split into 3 wholly owned subsidiaries

VISION

To provide effective & efficient repair and logistic services through state of-the-art infrastructure and technically skilled engineers delivering on commitment within prescribed timeline.

MISSION

To provide best in Class services to our customers
To adhere deadline & provide efficient service
To grow & reach every corner of India to provide better services to our customers

Our Services

PAN India Reach

RMA and Repair Support

Capability to repair upto BGA Level

Quality processes

Remote Tech Support – Inbound & Outbound

Refurbishing & Remanufacturing

Reverse Logistics & Re-Export

END TO END CUSTOMER MANAGEMENT CYCLE

CALL CENTER OPERATIONS

INBOUND

Technical Support
Non Technical Support
Generate Service Tickets
Service Ticket Closures
Pre-Sales
Enquiry Desk

OUTBOUND

Technical Support
Sales Lead Generation
Market Survey
Tele Marketing
Sales Campaign
C-SAT Survey

CALL CENTER WORKFLOW

SERVICE CENTER OPERATIONS

Service Desk

Virtual IT Helpdesk
Virtual Call Reception
Virtual Secretary
Asset Management
Warranty Support
RMA Co-ordination

Courier Setup

Reverse Pick-up through Courier
Till now delivered 17000+ pin codes
4 National & 12 Local couriers are used

Chat | Mail

Virtual IT Helpdesk
Virtual Call Reception
Virtual Secretary
Asset Management
Warranty Support
RMA Co-ordination

63 Service Centers

6 Regional Managers

Upfront Validation

RMA SERVICES PORTFOLIO

63 Service centres covering 56 cities across India
6 Regional Managers to Govern 63 centres
All service centres are equipped with Screening capability
Daily Scheduled pickups and Deliveries are set

Once in every 6 months refresher training is provided to all 63 centres
Inhouse software team for development & maintenance
Using multi module Software (Material Management, Stock Reconciliation, RMA Management, Repair, Finance, Discrepancy Management & CRM)